Shipping Policy
Effective date: 22 May 2026
1. Introduction
This Shipping Policy explains how The Barking Cat, a partnership firm registered in India, processes and delivers orders placed on www.thebarkingcat.com, and applies to all domestic and international shipments. It forms part of our Terms of Service.
2. Order processing time
Once your order is placed and payment is confirmed, we typically process and dispatch it within 3 to 7 business days. Orders placed on weekends or public holidays will begin processing on the next working day.
3. Domestic shipping
We ship across India through our logistics partner, Shiprocket. Estimated delivery timelines are 3 to 7 business days depending on location]. Shipping charges, if any, will be shown at checkout before you complete your payment.
4. International shipping
We ship to select international destinations, including the European Union, through Shiprocket. Estimated delivery timelines are 7 to 15 business days depending on destination. International shipping charges will be calculated and shown at checkout based on your delivery address and order weight.
5. Customs, duties and import taxes
For international orders, your shipment may be subject to customs duties, import taxes or other charges levied by your country's customs authority. These charges are determined by your local government and are not included in our product prices or shipping charges, and are the responsibility of the customer, collected by the courier or customs authority at the time of delivery. We recommend checking with your local customs office for more information before placing an international order. We are not responsible for delays caused by customs processing, and we are not able to refund shipping charges if a package is delayed, held or returned due to customs requirements, unless the delay is a result of our own error.
6. Order tracking
Once your order is dispatched, you will receive a shipping confirmation email with a tracking number and a link to track your shipment. If you do not receive tracking information within a reasonable time of placing your order, please write to contact@thebarkingcat.in.
7. Delivery issues
If your order is significantly delayed, lost in transit, or arrives damaged, please contact us at contact@thebarkingcat.in with your order number as soon as possible so we can investigate with our courier partner and arrange a resolution. If a package is marked as delivered but you have not received it, please contact us within 48 hours so we can raise the issue with Shiprocket.
8. Incorrect address
Please make sure your shipping address is accurate and complete at checkout. We are not responsible for delays or non delivery caused by an incorrect or incomplete address provided by the customer. If you notice an error in your address after placing an order, contact us immediately at contact@thebarkingcat.in and we will try to update it before dispatch, though we cannot guarantee this once an order has entered processing.
9. Grievance Officer
In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000, our Grievance Officer is Sarthak, THE BARKING CAT COMPANY, Building No./Flat No. B55A, Phase VII, Focal Point, Near Chpora Industries, Ludhiana, Punjab, 141010, India.
Email:
10. How to contact us
For any questions about shipping, delivery, or a specific order, please write to us at contact@thebarkingcat.in